Customer Services

Customer Service Advisor

Full Time Permanent

A fantastic opportunity has arisen for a Customer Service Advisor to join our team in our Bangor Depot.

About the role:

Due to the continued growth of NWF Fuels, we are on the lookout for a Customer Service Advisor to deliver the best possible customer care. The main responsibilities are:

Taking customer orders

Dealing with customer queries (PODs, ETAs, invoice queries etc.)
Making pro-active outgoing calls to customers where required
Working with the Sales Team to ensure high levels of customer satisfaction
Working with Transport to assist with fleet routing and communicating delivery times to customers
Dealing directly with drivers to follow up on delivery queries
Responsible for on-site health and safety
Follow up sales campaigns on request

What you should be able to bring to the role:

An upbeat friendly approach when speaking to customers is essential
Passionate about customer service with the ability to ensure all customer interaction is positive and productive
Excellent communication skills on all platforms
Sales experience
Ability to multi-task and remain calm under pressure
Good team player
PC literate and proficient in Microsoft Office

What's on offer:

Full time hours Monday – Friday with occasional weekend working
Opportunity to earn commission
Agile working available
25 days holiday plus bank holidays
Opportunity to purchase up to 5 extra holidays per year
Monthly employee recognition awards
Long service awards
Access to free virtual fitness sessions
Contributory workplace pension scheme
Healthcare cashback plan
Employee assistance programme
Cycle to work scheme
Life assurance scheme

Location: Bangor
Contract Type: Permanent
Hours: Full Time, 37.5 hours per week
Salary: £19,000 – £21,000 (DOE) + commission

You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.

Ref: (Apply online only)

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