North Wales Jobs
Acorn Recruitment is currently looking for a Customer Service Administrator to work at our client based Ruabon.
As a Customer Service Representative, you will be able to build a good working relationship with current customers and fully understand the needs of each.
About the role.
You will be responsible for
* Processing customer orders and seeing the orders through to the dispatch stage including communicating any urgent requests internally and liaising with the Customers regarding any issues ensuring the Customer is always aware of any potential issues.
* Creating invoices (both Consignment and Standard), understanding the difference between the two.
* Working closely with other departments to ensure that Customers receive all orders within the delivery lead-time.
* Ensure that Customer demands are fully met by communicating and chasing internal departments for answers and resolutions.
* Answering phone calls, and reacting efficiently and professionally to customer queries.
* Organising returns via our freight forwarders and processing all the relevant documentation.
* Investigating and processing customer complaints and invoice queries, which may include the accurate and timely creation of credit notes.
* Answering phone calls, and reacting efficiently and professionally to customer queries.
* KPI and OTIF reporting
About you
You will have:
* Excellent attention to detail
* Strong Customer Service skills and experience.
* Ability to build good working relationships with both internal and external customers
* Experience in working in a high pressure and volume environment.
* A Working knowledge of Microsoft Office – Word and Excel.
* Experience in building strong working relationships both internally and externally
* SAP knowledge is desirable but not necessary
You will be working Monday to Friday, 8am – 4pm or 9am – 5pm
28 days holidays
Great rates of pay for the right person. Long term temp role.
Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy
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