Service Advisor Contract Full Time

Job description:

Type of position: 6 months contract

Rate of pay £10.71 per hour

Working hours: 40 hours Monday to Friday

Location: Bangor

.We have an exciting opportunity for a Service Advisor/ Controller to join the team based at Bangor  Workshop. Responsible for providing a great customer experience through the provision of ‘front of house’ services in greeting customers, processing their job requirements and advising on progress and being the first point of contact for enquiries. The Service Controller will also undertake a range of clerical tasks – to meet the Garage administrative requirements. This is a pivotal role in driving customer experience for the Garage.

Role & Responsibilities

Front of house reception work
Arriving vehicles on tech tool
Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
Face to face customer enquiries
Providing updates to customers
Ordering of parts and gaining authority
To receive goods, keys and vehicles and document as directed.
Record attendance, work performance, times taken and associated details on computer systems i.e. Willow/tech tool
Filing and general administrative duties as directed
Complete 256 activity, which may include a basic driving requirement when receiving vehicle
Where appropriate support job closures/completions
Use of skills and performance of other work within normal grade/job skills as required by the Garage Manager to maximise workshop efficiency
Skills & Experience Required

Recent experience of working in a Garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
Experienced in managing customers both face to face as well as via the telephone
Ability to work under pressure, e.g. during peak times a number of vehicles normally need to be checked in/out with multiple customers in the Reception area at the same time
Good PC skills including use of Outlook, Word & Excel
If you think this is appropriate opportunity please email your CV to or contact Marta on (phone number removed)

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