Customer Services

Senior Automotive Service Advisor

Full Time Permanent

Senior Automotive Service Advisor
Location: Abergele, Conwy, LL22 7HT
Salary: Very competitive salary, DOE
Contract: Full Time, Permanent
Are you working in an Aftersales Department or in a senior customer service role with good experience in the motor industry looking to take the next step in your career?
As a company whose roots are firmly in the delivery of outstanding customer experience, this company believes in building long lasting relationships with its customers and employees based on trust and integrity. Working alongside a team of experienced professionals that are passionate about cars, motorhomes and caravans, our company is renowned for providing outstanding customer service levels. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans, our company has become one of the top performers for the brands we represent.
Due to continued business growth and success, we are looking for a very talented, enthusiastic Senior Aftersales Advisor to work in our busy multi-franchised aftersales department.
Senior Automotive Service Advisor – The Role:
Our departments main aim is to maximise the utilisation, productivity and efficiency KPI’s of the Aftersales department, whilst maintaining high standards of customer care, working with specific targets and budget guidelines.
You will be responsible for:
* Answering all aftersales queries and booking service and repair work in to the diary
* Working closely with a team of experience professionals to control the flow of work through our workshop
* Working closely with the department’s key areas of workshop control, warranty and parts assisting the Aftersales Manager
Senior Automotive Service Advisor – What we need from you:
Our ideal candidate will be able to demonstrate a proven customer service background and the ability to work well within a team.
You should also have a solid understanding of vehicle aftersales repairs and maintenance needs, with previous franchise dealership experience being desirable.
Essential
* Excellent organisational skills
* Excellent numeracy, IT and literacy skills
* A positive attitude, with the willingness to go that extra mile for our customers
* A confident manner with experience building and maintaining relationships with clients and colleagues alike
With the benefit of being a multi-franchised dealership you will have a wealth of management support from all our franchises so you can strive to continually improve your professional development and the department’s processes and profitability with a 'can do better’ attitude.
What we offer you!
* Free parking
* Very competitive salary depending on skills and experience, should you with to discuss this please get in touch!
* On Target Bonus
* Franchised Training Programmes for Career Professional Development
It would be great if you had experience in the following: Customer Service, CSA, Customer Service Advisor, Reception, Receptionist, Administrator, CSA, Customer Service Administrator, Aftersales, motor trade, warranty manager, parts manager, service advisor, service manager, Pinewood System, Pinnacle System, Hyundai, Suzuki, Fiat, Motoring, Automotive, Showroom, Parts Advisor, Service Advisor, Service Delivery
If you feel you have the skills and experience to be successful within this role, click on APPLY today!
No agencies please

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