Customer Services

Quality Manager

Full Time Permanent

Anonymous

Do you enjoy encouraging personal development of your team and identifying and implementing business improvements? If so, this position is definitely one to consider!

If you are a self-motivated, quality focused professional who is fluent welsh speaking and is looking for a remote based role working for a customer focused organisation, this position would be ideal for you!

Benefits:

Remote based role
Wellness programmes
Pension schemeResponsibilities:

Establish and maintain induction programs and coaching delivery
Responsibility for training and development of staff & service standards
Work with management to develop and maintain a quality assurance framework
Understand customer needs to develop effective quality control processes
Monitoring and analysing customer and stakeholder satisfaction and feedback
Review quality across multiple channels including voice, email, social media
Developing a metric for quality scores to track individual & team performance
Meet performance objectives as agreed with contract holders and the Director
Preparing reports for management on improvements
Providing customer feedback and internal compliance feedback
Attend company management meetings as requiredSkills needed:

Fluent welsh speaker
Positive, people orientated individual
Experience implementing business improvementsIf you have experience working in a similar role maintaining quality assurance and this role sounds of interest, please ring Laura at Randstad today or APPLY below!

I look forward to hearing from you!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone

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Tagged as: Jobs In Gwynedd