Operations Coordinator

Basic Job Overview

> Operations Coordinator
> CH4, Saltney, County of Flintshire
> Job Type: Full Time / Temporary
> Salary: £24000 – £28000/annum

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Proactive Personnel are recruiting for an operations coordinator to work for an outdoor playground equipment designer, as an aftersales administrator. You will work closely with the Aftersales Manager to provide a high-quality aftersales department that delivers excellent levels of customer service to customers.

You will receive – Operartions Coordinator

* Salary ranging from £24,000 – £ 28,000

* 28 days annual holiday (including bank holidays) increasing gradually to 33 days over 7 years.

* Additional 3 days of whole company paid leave over the Christmas Period (in addition to your annual leave entitlement)

* Enhanced sick pay scheme

* Online benefits portal with financial savings on lifestyle products, training, and well-being

* Comprehensive 1 to 1 training and development, which continues throughout your time with the company.

* A new, modern office and production facility based just outside Chester

Key Details – Operations Coordinator

* Answer and react efficiently to all inbound enquiries to the business via phone, website, email, post or another method, providing first-class customer service at all times.

* Liaise with field operatives providing updates on current jobs/site visits.

* Dealing with customers in a professional and courteous manner ensuring the highest levels of customer service are provided at all times, maximising the customer experience

* Communicate with our dedicated hotel booking company to arrange accommodation for the maintenance & operations teams.

* Upload, file & send inspection reports to our customers using our Play Inspection application.

* Using Sage line 50 accounts software to process sales orders and carry out the full sales order processing (SOP) process.

* Order tools, aggregates & skips as required raising purchase orders on our accounting system

* Liaise with The Play Inspection Company to order independent annual inspections and provide updates on scheduling of inspections.

* Confirm schedule of work dates with customers keeping them updated as required

* Send feedback surveys to customers to ensure customer satisfaction and look for ways to continually improve.

* Willingness to assist with other depts as may be required

* Adhoc duties as required by the business.

Proactive Personnel specialise in the recruitment of staff across the UK. From Inverness to Plymouth our database has been developed over the past 20 years to be able to assist you in finding your ideal job first time round. It has also gained us the reputation for being one of the leading recruiters within this field. We have multiple vacancies nationwide, so please get in touch to find out more information with this or other positions