Onsite Administrator

Full Time Permanent


Technologies, like people, work better when they work together. North offer a unique breadth and depth of expertise across the Internet of Things (IoT), networking and connectivity, and safety and security. Our smart integrated technology solutions transform the way people, organisations and places work. Delivering through five UK regional offices, we provide long term, multi-year partnerships in managed services and support, keeping organisations going in the right direction.

Onsite Services Resource Administrator will work with and report to the Onsite Services Resource Manager.

The Onsite Services Resource Administrator is responsible for co-ordinating and delivering supporting activities within the Onsite Services Resource Team. These are to include: Contractor management, communications, collaboration, risk management, data collection, time allocation and financial analysis. You will perform various administrative duties such as support in maintaining departmental documentation and ensuring server files are up to date with all relevant information aligned to process.

Support in organising resource contracts with the goal of getting them completed on time and within budget. Collaborating with clients and internal teams to deliver results on deadlines, ensuring operational excellence to deliver unparalleled customer satisfaction.

Supporting the Onsite Services Resource workstream. This customer facing role will be to support our customer portfolio with all resource requirements to enable growth within the Onsite Services Resource Department.

A team player with an abundance of communication and customer facing skills.


The Onsite Services Resource Administrator is responsible for co-ordinating and delivering supporting activities within the resource function. These include communications, collaboration, risk management, data collection and administration.

Compliance and Legislation:

To ensure Onsite Services Resource and associated placements are delivered in accordance with the company and customer processes, procedures, and statutory obligations.


Support in achieving agreed financial targets for Onsite Services Resource through effective administration support in accordance with company and personal objectives and standards.

Resource approval/timesheets/invoicing requests.

Maintain accurate and complete records of associated risks and opportunities with all preparation complete in anticipation of the monthly financial/commercial reviews. Credit control for resource invoices.

Maintain the resource analysis spreadsheet.


Achieve excellent customer service relationships, both internal and external.

To ensure optimal client relationships are sustained and service delivery meets and exceeds customer expectations

Business Values

Promote and encourage the adoption of North’s values and vision.


Maintain highest levels of commercial confidentiality in all aspects of employment.


* Strong organisational and time management skills.

* Excellent communication skills, both written and verbal, as the role requires the ability to liaise multiple levels

* Customer focussed with experience of building meaningful relationships that support customer retention.

* Ability to work under pressure in a busy site office environment.

* Strong organisational skills both personally and at a team level.

* Effective prioritisation to meet multiple deadlines.

* Commercial and contracting awareness of processes and procedures.

* Financial awareness to support Onsite Services Resource Manager with P&L management.

* Advanced working knowledge of MS office applications.

* Attending operational meetings and taking minutes.

* Arranging interviews, site inductions and client introductions.

* Monitoring subcontract resource and ensuring valid documentation.

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage


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