Social Care

Night Support Worker

Full Time Permanent


The key purpose of the role of Night Support Worker is to ensure the safety of the Home and it’s Service Users in the absence of other staff, offering appropriate care and support to individuals in accordance with person specific care plans and risk assessments.

Duties and Responsibilities:

Service User Care

· To be aware of current issues relating to Service Users’ health and wellbeing by means of a handover from outgoing staff and by reading daily records.

· Complete, as required, night log summary sheets and any other documentation, including diaries etc.

· To ensure that all Service Users are accounted for (and in the correct location) and accurate occupancy figures are recorded.

· To interact with Service Users, encouraging a relaxed and comfortable atmosphere.

· At no point should a Night Support Worker breach a resident’s rights by insisting they go to bed – unless their care plan/risk assessment or other acceptable reason requires you to do so. In these circumstances, you should encourage, rather than insist.

· To offer assistance to Service Users with nightly routines such as bathing, oral hygiene, preparation of drinks and retiring to bed as may be appropriate.

· To vigilantly patrol the property periodically (frequency to be agreed with the Registered Manager) listening for any indication that assistance may be required by Service Users and liaising with the Night Manager as and when necessary.

· To respond to any identified needs during the night; whether physical, emotional or practical. N.B. Male Night Support Workers must take all necessary precautions to ensure that they are properly chaperoned when dealing with female residents.

· By means of agreed reporting procedures, to provide a clear record of the night’s activities and any relevant observations. Any calls or visits received during the shift are to be recorded in writing.

· Residential only – Administer such prescribed medication as directed by senior staff in accordance with the Company's administration of medicines policy.

· In the morning, to assist with Service Users’ daily routine, including the breakfast preparation.

· To handover to incoming staff ensuring that any relevant issues are communicated effectively.

· To maintain a high level of confidentiality within the purview of this post.

· To attend staff meetings and Company training during office hours, at the discretion of the Home Manager.

· To be familiar with the clients procedures and ensure they are adhered to.

· Read and keep oneself informed about Company policy through Policy and Procedure and Human Resources manuals available within the service and the Company guidance notes issued to all staff and updated on a regular basis.

· Comply with all appropriate reporting requirements with regard to monitoring the care of service users, statistical, financial or quality assurance information.

· To provide a professional and respectable role model for service users and respect the integrity of the Company at all times.

· To report any suspicions, concerns, or if witnessing any incidents affecting the safety or wellbeing of service users/patients to a senior colleague immediately.

Domestic Tasks.

Care and support for Service Users are the first priority. However, during the course of the night, there is usually adequate time to undertake agreed domestic tasks. These tasks will be allocated by and agreed upon with the Registered Manager or a senior member of staff and are likely to include; laundry and ironing, kitchen and bathroom hygiene, vacuuming and general tidying of communal areas.


The safety of Service Users at night depends upon the vigilance and competency of the Night

Support Worker. Neglecting your care duties whilst asleep amounts to gross Misconduct which can

result in your Dismissal. Sleeping whilst on a waking night shift is a breach of our statutory duty of

care to our clients.

Notwithstanding the detail within the job description, the post holder may be asked to undertake such duties determined by the Line Manager, up to or at a level consistent with the principle responsibilities of the post


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