Jewson Customer Service Advisor – Sales

Full Time Permanent

Customer Service Advisor – Sales

The Role

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you're passionate about working with people, you're able to put your customer first, and you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Sales Assistant.

You'll be working for Jewson's in Buckley. Jewson's is one of more than 30 exciting Saint-Gobain brands in the UK with over 500 branches; we've come a long way since opening our first store in 1836!

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our values and way of working. A great Customer Service Advisor – Sales at Jewson's will put the customer first, focusing on finding solutions for them and building trust.

* A basic understanding of the market and product knowledge

* Able to work on own initiative and as part of a team

* Proactive, flexible and enthusiastic attitude

* Demonstrable customer service focus

* IT literate

* Able to create and maintain successful relationships

* Able to handle difficult situations and diffuse conflict

What will I be doing in the role?

Our Customer Service Advisors are important contributors to the performance of the business, ensuring our customers have a positive experience with us. To support our customers effectively you will;

Contribute towards an excellent customer experience and work towards Branch sales and profit targetsby:

* Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice

* Developing new customer accounts and lapsed accounts

* Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly

* Ensuring all customer orders are fulfilled in a timely fashion

* Supporting all Company initiatives

* Following plans to continuously improve customer experience

* Understanding local market issues and communicate to Manager to support sales growth plans

About Us

Are Jewson and Saint-Gobain an Inclusive employer?

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen


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