We are an award-winning property services company, specialising in repairs and maintenance, gas services and construction projects. We work with landlords, local authorities and private sector companies, servicing over a quarter of a million homes across the UK.
Our approach is built on providing exceptional quality, value for money services and maintaining outstanding partnerships with our clients, customers and wider communities. We are committed to investing profits into social purpose projects and into building and developing homes with the aim of improving lives
We currently have an opportunity available for a Customer Service Advisor to join us and work in an agile work environment and deal with all incoming and follow up contact from customers who have an enquiry or a service request; promoting a customer first culture whilst ensuring that service levels and standards are maintained.
Within the roles, you will be expected to liaise with customers directly through a variety of contact methods including Phone, Email, Web-Chat and Facebook, acting as the first point of contact on a day to day basis and ensuring that all enquiries are resolved to a satisfactory outcome as efficiently and effectively as possible.
You must also input, collate and record customer information accurately using a variety of IT systems and ensure that all KPI/SLA targets are actively worked towards and achieved in a positive manner.
With a good standard of education and experience in a customer service environment, you will have a background in the operation of computerised data base systems and strong IT skills in the use of Microsoft office software (specifically Outlook, Word). Any experience in a call/service centre environment and / or social housing would be beneficial but is not essential.
We offer a range of benefits for a rewarding career including a pension scheme and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.
Liberty Group is committed to achieving equal opportunities in employment.
Closing date for applications: 15th December 2020 (we reserve the right to close this vacancy earlier depending on number of applications).
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