Customer Success Engineer
Pre and post sales Professional Services and Delivery
A rewarding opportunity for an experienced and qualified IT professional to join a vibrant, professional team in a company that promotes an inclusive and supportive culture and offers exciting career progression opportunities.
Our Clients are IT Solutions are Cloud experts – IT professionals and trusted advisors who help companies work smarter by providing the right solutions to their business challenges. The award-winning, Microsoft CSP and pioneer of Cloud Backup in the UK, has built up strong customer and partner relationships over the last 20 years based on trust, knowledge, and experience, coupled with first-class support.
What would this role of Customer Success Engineer entail?
Working within the Technical Department as a Customer Success Engineer, you would be working closely with the sales and technical teams to identify, plan and implement complex professional services projects to meet customer requirements.
Your technical skills and experience would include Infrastructure and Modern Desktop, including (but not limited to) Azure AD, Security, Windows Server environments, Networking, M365 Premium Stack
Your duties would include, although not be limited to:
Pre-sales scoping to assist sales teams to identify effective solutions
Collating requirements, planning, and delivering complex professional services
Taking ownership of projects and customer relationships
Ensuring commercial viability of proposed solutions
Supporting customers and internal staff with their use of software, hardware, services as required
Documenting all activities undertaken as per guidance to allow easy case management and allow customers ongoing use of services delivered
Providing additional assistance to the team as required
What would I need to be considered for this vacancy?
Degree level graduate (in relevant subject)
A Microsoft qualification in either:
o AZ-100 or AZ-104
Full UK driving license. General and interpersonal skills
Experienced and skilled in managed services provision
Excellent customer communication and rapport skills – both written and verbal
Able to deliver clear and articulate information to customers and colleagues.
Attentive to customer needs, building strong rapport and loyalty.
Self-managing and motivating
Manages difficult situations calmly.
Accurate numeracy, written and data entry skills
Analytical and methodical problem solver
Able to follow process and adaptable to change Pre-sales Technical skills
Azure AD/On-Prem AD
Azure IaaS (VM's, Storage, Networking)
Security – Server, IaaS Azure Security Centre best practice
Traditional Windows Server environments (Hyper-V/VMware)
Networking (VPN's, TCP/IP, Routers, Wi-Fi, Firewalls) from multiple vendors, Cisco, SonicWall, Palo Alto, Fortigate, etc.) Modern Desktop
Delivery of the "Full" M365 Business Premium stack, i.e.
Microsoft Defender for O365 (O365 ATP)
Email archive/Lit Hold/Retention policies What would I receive in return?
As a Customer Success Engineer, you would be part of a thriving, growing team of talented individuals who are proud of their company. You’d receive a salary between of up to £35,000 dependent on qualifications and experience. We also offer a comprehensive staff benefit scheme and all employees are eligible for private medical insurance after a qualifying period.
Employed on a permanent, full time contract working Monday to Friday 8.30am to 5.30pm, you would be based within the company offices with some remote working involved also.
We would invest in your development, through enrolment on external and internal training courses, so you’d be able to achieve and maintain the learning and required qualifications to support the business
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