Customer Services

Customer Service Administrator

Full Time Permanent

Customer Service Administrator
Do you feel at ease answering the phone and providing a professional service with a smile, and would thrive working within a fast-paced office environment, delivering efficient administrative support with a high level of attention to detail?
At JVP Group our services are in high demand and our client portfolio is growing at pace, so we’re expanding our team to help deliver effective solutions to our clients – employers across the UK.
You’ll receive comprehensive training and support that will help you to develop your knowledge and skills, as you build a lasting career within our dynamic business.
Our Company
We are JVP Group, an award-winning job advertising and marketing company, supporting employers across the UK, helping them attract their own talent through comprehensive employer branded job advertising. We also provide time saving solutions such as recruitment technology, managed campaign applicant screening, and testing services. Our client portfolio is diverse and includes many well-known brands such as Chester Zoo, Rowlands Pharmacy, Moneypenny, and NSPCC, to name a few.
The Role – Customer Service Administrator
Working closely with and supporting our Talent Attraction Advisors, you’ll get involved with our team orientated culture where strong communication is high on the agenda, helping each other to overcome challenges and celebrate daily successes.
You will proactively be organising and managing a busy workload with frequently changing priorities and tight deadlines. Your passion and determination for accuracy will enable you to succeed in the role, with your focus on tasks such as:
* Uploading approved adverts to job sites
* Scheduling social media recruitment campaigns
* Answering the phone, providing a helpful and professional service with a smile
* Administering testing services for employers
* Managing multiple inboxes and responding to emails
* Assisting Talent Attraction Advisors with a variety of administrative and phone-based customer service tasks
Our Requirements
Although welcome, no previous experience is required, as thorough hands-on training will be provided to enable you to succeed as a Customer Service Administrator in our busy team, although you will need to bring:
* Accurate and timely data entry and typing skills
* A high standard of grammar, spelling, and attention to detail
* Superb organisational skills and able to work under pressure with frequently changing priorities
* Good standard of computer literacy, with confidence and ability to quickly pick up new systems
* A positive mindset and be solutions focused
* Enthusiasm to learn, determination to succeed, and be resilient
* Exceptional active listening and interpersonal skills, with an inquisitive mindset and a helpful, friendly, confident, and professional telephone manner
* Strong work ethic and be reliable
* Flexibility to support with urgent tasks as they arise, as part of a small hands-on team
The Package
You’ll need to be prepared to learn and put in the work, as it will be no stroll in the park – but you will be appreciated and well rewarded as you establish yourself in our growing business and contribute to achieving company goals.
* Comprehensive training
* Salary in the region of £20,000 to £23,000, starting level dependent on experience
* Generous annual leave starting at 25 days plus bank holidays, rising incrementally with length of service to a maximum of 30 days plus bank holidays
* Permanent contract, working Monday to Friday 8.45am to 5.15pm. Although, flexibility with hours is required for occasions where urgent tasks arise / to ensure deadlines met
As a Customer Service Administrator, you’ll be working at our prestigious offices located on the New Vision Business Park in St Asaph, conveniently situated near to the A55. Our facilities provide the space to think, the room to grow, and the technology to innovate. Our people are at the heart of everything that we do


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