Adecco are currently recruiting a Customer Care Specialist to work for one of our clients in Hawarden.
The Customer Care Specialist promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications.
Principal Duties and Responsibilities:
Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers
Contacts current customers and promotes services for new business opportunities
Prepares proposals and provides support for customers
Promotes services by contacting current clients whom are using competitors
Maintains input of new/existing client information
Assists and supports Sales Account Managers in their annual goals to increase bookings
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
Follows up on open quotations and sales opportunities
Researches customer accounts, identify opportunities for growth & generate interest.
Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focusEducation & Experience
Sales or Business Development experience
Understanding of CRM
Computer proficiency in Word, Excel, PowerPoint and database applications
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organisation to exchange explain and interpret information or ideas and follow-up on client requests
If you are interested please apply directly to the advert or call (phone number removed) for more information.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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