A new opening for a passionate customer service professional has emerged to join a well-established organisation providing support to the authority and its service users and customers.
In the Customer Advisor job you will be:
First point of contact for all customers requiring housing advice and support
Responding to any housing need or relocation requests, queries or complaints
Offering a range of timely and applicant specific housing options advice and referring customer through other services
Administering applications and supporting customers through the full process
Providing and assisting with general administration activities including monitoring, updating and maintaining records or supporting the timely communication to others (for example letters, mail shots etc).
Assisting colleagues across the service in providing information and responding to complex case enquiries from external support
To be considered for the Customer Advisor job you must have:
Previous experience working within a customer facing, housing environment
Ability to communicate in Welsh fluently – ideally 1st language (essential)
Knowledge and experience of office practices
Strong IT skills including Microsoft Office packages
Initiative and ability to work independently making well-judged decisions
Accuracy and attention to detail in data entry
Interpersonal skills, to deal sensitively, calmly and professionally with customers experiencing difficulties
Planning, prioritising and organising skills
This is a permanent, full-time vacancy working 37 hours per week on an annual salary of £18,098 plus company benefits which include UK Healthcare and various pension schemes. The role will be based at their offices however due to current circumstances, this role enables remote working.
If you are an ambitious individual looking for your next challenge then we would love to hear from you today!
Supertemps Limited is acting on behalf of our client as an employment agency
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