IT

Business Administration Apprenticeship

Full Time Permanent

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as .

We’ve been part of global tech company  since January 2018.

Find out more about our business on the  and  pages.

Job Description

The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests and maintaining electronic records.

Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract. Once some experience is established, Advisors will help the division underwrite close £30m in grant applications (full training will be provided on the contract requirements).

Business Fundamentals:

Key opportunities:

Maintain excellent levels of attendance and punctuality

Attend regular training and development sessions with an assigned mentor

Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Business Administration (on site with Tutor)

Ensure company policies and procedures such are understood and adhered to

Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship

Develop telephone and administrative skills whilst dealing with a range of applicants from across Wales

A chance to become a well-rounded member of the team with training in: telephone duties, underwriting grant funds, scanning, replying to emails, uploading documents, processing payments and liaising with appellants

The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC employee

You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NEC has to offer

You will be given the necessary training and development to distinguish yourself early in your career with NEC

An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation

A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees

An opportunity through hard work and commitment to move through the NEC Academy Scheme.

Summary:

This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants.  NVQ course is fully funded for up to 2 years. NEC are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.

Qualifications

5 x GCSEs grade A-C, including English, Maths and Science

Excellent telephone manner

Good keyboard skills

Microsoft Excel and Word

Customer Service and Focus

Listening and Verbal Communication

Building Relationships and People Skills

Organisational skills to schedule daily/monthly workload

Problem Solving and Multi-tasking

Additional Information

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure  Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities

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