The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests and maintaining electronic records.
Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract. Once some experience is established, Advisors will help the division underwrite close £30m in grant applications (full training will be provided on the contract requirements).
* Maintain excellent levels of attendance and punctuality
* Attend regular training and development sessions with an assigned mentor
* Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Business Administration (on site with Tutor)
* Ensure company policies and procedures such are understood and adhered to
* Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
* Develop telephone and administrative skills whilst dealing with a range of applicants from across Wales
* A chance to become a well-rounded member of the team with training in: telephone duties, underwriting grant funds, scanning, replying to emails, uploading documents, processing payments and liaising with appellants
* The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NPS employee
* You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NPS has to offer
* You will be given the necessary training and development to distinguish yourself early in your career with NPS
* An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
* A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
* An opportunity through hard work and commitment to move through the NPS Academy Scheme.
This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NVQ course is fully funded for up to 2 years. NPS are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees
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