IT

Application Support Analyst

Full Time Permanent

Adecco Chester are proudly recruiting for a Senior App Support Analyst for our well-established client based on Deeside Industrial Park.

The ideal candidate will be a forward thinker who loves to communicate with people – an engaging professional with a passion for fault finding, testing and sharing best practice. You will also possess strong administrative skills. You will be joining a warm and welcoming team, working on some very exciting projects, who will support you with your career goals!

Salary: up to £40,000 p/a dependant on experience

Working Hours: Permanent, Full time. Mon-Fri 9am-5:30pm. Hybrid working.

Holidays and Benefits:

25 days holiday
Extra holiday days for milestone service
Birthdays off!
Discounts off local gym memberships, restaurants etc.
Staff discount on products
Support with qualifications and career growth
Reward and Bonus schemes
Life assurance and pension packages
Team building and fun days
Free on-site parkingKey Responsibilities:

Provide effective IT application support
Testing in house and third-party applications
Fault finding, bug fixes, investigations
Manage and support tickets to completion or escalation
Supporting the App team, sharing best practice and providing training
Implementation of varied and exciting projects, engaging closely with internal team with rollouts
Ensure all internal and external communications are to the highest standardKey Experience and Skills:

Previous app support experience
Knowledge around ERP and CRM systems
Previous use of ticket helpdesk systems such as Jira/Freshdesk/Zendesk
Knowledge of ITIL practices is advantageous
Knowledge of SQL scripting is advantageous
Strong communication skills and an enjoyment of speaking with others
Enjoys administrative tasks and highly organised with great time management skillsPlease apply directly for immediate consideration – We look forward to receiving your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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