Contact Centre Agent

Basic Job Overview

> Contact Centre Agent
> Llandudno
> Job Type: Full Time / Temporary
> Salary: £11.44 – £12/hour

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Enjoy customer service but don’t like cold calling? Look no further!  Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling.

In this Contact Centre Agent role, you will be:

Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact.

Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify

Taking inbound calls from customers with queries on the process, providing updates etc.

Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint

We would love to hear from you if you have the following:

Call centre / customer advisory experience

Excellent telephone and customer service skills

Good IT skills including Word, Excel and Outlook

Ability to remain focused in a busy and fast paced environment while meeting KPI’s

Strong attention to detail and accuracy

What’s on offer:

Starting on £12 per hour 

Temporary 6 month basis – with review and potential to go permanent for the right person

Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more

Full & part time hours available – typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm)
Based in the centre of Llandudno and is accessible using public transport

Training provided

If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today